Every customer handled.
Every hour of the day.

AI agents that answer calls, resolve requests, and route what matters to your team — without adding headcount. Built on our proprietary platform, already live in hotels and offices across Australia.

See the results → Get in touch
Powering IHG hotels across Australia · 60% of guest calls handled automatically · Running 24/7 since day one
Why Occamise

We build it. We run it. We improve it.

Most AI companies sell you a platform and wish you luck. We build complete solutions that integrate with your operations and handle the work your team shouldn't have to. Then we stick around to manage, expand, and improve it alongside you.

We're not trying to replace your team. We're giving them back the hours they lose to repetitive requests so they can focus on the work that actually matters.

Our Platform

One platform. Your solution.

Occamise is a technology company that builds and manages AI communication solutions. We own the full stack and tailor it to your needs. Every solution runs on the same platform, deployed and customised for your business.

Sometimes we use our own technology stack. Sometimes we combine it with best-of-breed tools. The difference: we own the integration, the quality, and the ongoing improvement.

Voice
SMS
WhatsApp
Webchat
AI Orchestration
Integrations
Where We Work

Solutions built for your industry

Hotels

Guests call, chat, or message — our AI agents handle requests, take orders, direct calls to the right team, and push everything into your existing property management systems automatically.

At The Walk Melbourne — IHG's dual-branded Holiday Inn and Hotel Indigo complex — 60% of guest calls are resolved without staff involvement. Over a third convert directly into housekeeping and engineering jobs. Less than 35% of calls ever reach the front desk.

Every conversation is quality reviewed in real-time. We flag handling issues, detect when the system misses something, escalate problems to your team immediately, and feed what we learn back into continuous improvement. The system gets sharper every day.

Real Estate

Sales team drowning in voicemails. Agents manually typing property details into emails. Leads scattered across three spreadsheets. Property managers logging maintenance issues at 3am.

Our AI agents handle it all — smart voicemails that qualify callers, pull client information from your CRM, offer and book viewings, send property details instantly, push qualified leads straight into your systems and notify listing agents via Teams. Property managers get 24/7 issue logging and triage without lifting a finger.

Pair it with a QR code on listing signage and qualified leads land in your pipeline before the sign goes up.

Bespoke & Back-Office

Every office user drowns in busy work — handling incoming requests, processing documents, managing approvals, coordinating with contractors, routing to the right person.

We build AI agents that sit alongside your team. Some processes run fully automated end-to-end. Others put your business users in the loop to make the calls that matter. Email triage, approval workflows, document processing, communication routing — all integrated with your systems, learnt by your people, owned by your business.

We can start with a prototype and expand from there. Working systems, deployed in weeks, improving over time.

Case Study

Holiday Inn & Hotel Indigo at The Walk, Melbourne

From Opening Day

Two IHG brands. One building. One team. Over 400 rooms. No legacy phone system. No traditional operator desk.

Holiday Inn Melbourne Flinders Lane and Hotel Indigo Melbourne Flinders Lane opened at The Walk with Smart Operator running from day one — our AI-powered communication platform, built by Occamise. With limited check-in desks, high lobby traffic, and phones ringing constantly, staff were forced to choose between the guest in front of them and the one on the line.

Smart Operator removed that compromise entirely.

"When the team is busy at the desk, they have to choose who gets attention, the guest in front of them or the one calling. Smart Operator removes that compromise." — Hobin Lee, Hotel Manager
~60%
of guest calls resolved
without staff
35%+
converted into housekeeping
& engineering jobs
20-24%
answered with automated
information
<35%
of calls reaching
front office
No operator desk. No additional headcount. Near-zero complaint rate.
About Us

Built by people who've done this before

Occamise was co-founded by two people who spent years building enterprise communication systems together — and who saw what AI could actually do in production.

Between us, we bring 30 years in the contact centre industry, deep experience as solutions architects, and a track record of building software that handles millions of interactions. We built Survey Dynamix — a post-call survey SaaS used by major enterprise brands, now part of Medallia. We managed the engineering, the growth, the acquisition, and the transition.

Survey Dynamix customers included
HelloFresh AIG Pfizer Xerox

Then we started Occamise, because the next wave was obvious. We know what works because we've been building it for decades — and we're still building.

30+
years in contact centres & enterprise comms
100+
major enterprise customers (Survey Dynamix → Medallia)
24/7
production AI since day one
Get In Touch

Let's talk about what's possible

APAC Hotels & Real Estate

For hotel and real estate solutions across the Asia-Pacific region, we work with Chyma — specialists in communication systems for hospitality and property. They bring deep industry knowledge and ensure solutions fit within your broader operations.

Talk to Chyma →

Bespoke AI & Everything Else

Want to explore what AI agents could do for your business? No pitch deck. Just an honest conversation about what's possible.

Send us a message →